Taxes on Services

Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.

The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.

Jurisdictions we collect and remit taxes for:

Within the US

We collect sales tax from Basecamp, Highrise, Campfire, and Backpack customers based in:

Alaska (only certain jurisdictions charge sales tax)
Arizona
Chicago (Illinois)
Connecticut
District of Columbia
Hawaii
Iowa
Kentucky
Massachusetts
New Mexico
Ohio
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Washington
West Virginia

HEY is not subject to sales tax in the US because of the Internet Tax Freedom Act (ITFA). Email service falls under the definition of “Internet access” under the ITFA.

Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.

Within the EU

We collect VAT on any direct-to-consumer sales to EU-based customers. Most of our applications are business products but HEY is a consumer product. If you are a HEY customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Sweden
Slovakia
Slovenia
Spain

Within the UK

We collect VAT on any direct-to-consumer sales to UK-based customers. Most of our applications are business products but HEY is a consumer product. If you are a HEY customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.

Within Canada

We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:

Alberta
British Columbia (+ PST)
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon

Updating your billing address

If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update. Follow these links to see how to your update your credit card in:

For HEY, click your profile menu, select “Account Setup”, then choose “Billing & Invoices”.