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Chapter 10:

Our Rituals

Next: Making a Career


Twice a year, the entire company gathers in Chicago for a week. Your first meet-up will be overwhelming; there are a lot of people to meet, most or all of whom you’ve only chatted with virtually. People tend to arrive to Chicago on the Sunday before the meet-up, but ’campers who travel longer distances arrive earlier to beat the jet lag. Basecamp books a hotel room block in a hotel nearby, so you don’t need to worry about finding a place to stay.

Every morning, we gather for breakfast at 8am, and sessions start around 9am. The meet-up is not structured. There are some scheduled talks — Jason and David generally talk about the state of the company on Monday or Tuesday morning, and other Basecampers may want to give a talk about a special circumstance they’ve seen in the past 6 months. Occasionally, we bring in outside speakers, too. But, day-to-day, the meet-up is very loosely scheduled. Teams work together in a room at the office; people go out for coffee or ice cream; managers schedule one-on-ones with employees; Pratik beats everyone at ping pong.

Lunch is also shared in the office at noon, and dinners are up to you aside from one all-company dinner on Tuesday evening.

It’s important to acknowledge that meet-ups are tiring for a lot of us. We’re away from our family, friends, and home for a week. We’re interacting all day with coworkers when we’re used to working from home. We’re having fun and perhaps not getting much sleep. Remember that the meet-up is what you want it to be. If you want to skip dinner one night, skip dinner and take a bath in your hotel room. If you need some recharge time, and want to work from a coffee shop one afternoon, do it! If you want to go to the tiki bar at 2am, don’t say we didn’t warn you.

Most people leave on Friday during the work day. You should come to every meet-up, but if you have a pre-planned vacation or other engagement you can’t cancel, you won’t be admonished for missing one or two.

Here are some tips from Basecamp teammates about Meetups

Mini Meetups

Once a year, you can get together with a small group of your coworkers on a mini meet-up at a destination of your choosing. Mini meet-ups should have a work focus. They’re not meant to be social trips, and you’re not doing just your day-to-day work in the same room as your coworkers. You should be collaborating on something meaningful. It certainly doesn’t have to be big and you don’t have to produce something by the end of the meet-up. Pick something you’d love to have a week to discuss in person and have fun with it.

Keep in mind: your mini-meet-up team does not have to be your formal team like Ops, Support, Mobile, etc. Colleagues who are working cross-team who have a project to get together on can meet-up too! Limit yourself to 1 mini-meet-up per year though, whether that’s with your dedicated team or with an offshoot team.

Budget guidelines for mini meet-ups can be found in Basecamp.

Peer Recognition

One of the sessions that we do schedule every meet-up is the recognition celebration. A few months before a meet-up, Andrea asks everyone to think about their colleagues who have made Basecamp a better place to work. Ideas range from professional excellence, like when Sam got recognized for his work on Pow, to the personal, like when Jamie got a nod for being Basecamp’s heart and soul. At the meet-up, we set aside an hour for everyone to stand up and speak to their colleagues’ accomplishments or general awesomeness over the previous 6 months. At this time we also give awards to employees on their 5, 10, 15 year anniversaries at Basecamp.

Everyone on Support (EOS)

Once every month or two, everyone in the company is called upon to do a Support shift. We call it Everyone on Support (EOS). Talking directly to customers all day helps us realize what’s wrong, what’s right, and what’s utterly confusing about Basecamp. For the first few times you do EOS, you’ll have a Support buddy to help you write clear and correct answers to customer questions through Help Scout, our support response tool, but then you’re on your own! But don’t worry — Team OMG is always there to help you out.

We don’t just make Basecamp, we run our entire business on it too. It puts all our project communication, task management, and documentation in one place where everyone can work together seamlessly.