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Chapter A4:

Titles for Ops

Next: Titles for programmers →

We use the following criteria to assess the level and title of ops at Basecamp. These criteria aren’t exhaustive, and they aren’t mere checklists. The criteria outline the shape of what work at a given level on the Ops team at Basecamp looks like.

It should also be noted that these criteria chiefly examine the scope of work someone is capable of tackling independently. In addition to that assessment, we also look at the consistency and quality of the execution itself. Basecamp pays in the top 10% of the industry (based on San Francisco rates), so the quality of the work itself should be commensurate with that target.

Junior Systems Admin

Examples: Blake when he was an intern; Anton when he started.

Systems Admin

Examples: Colin, Matthew V.

Senior Systems Admin

Lead Systems Admin

Examples: Eron, John, Nathan, Matthew K.

Principal Systems Admin

We don’t just make Basecamp, we run our entire business on it too. It puts all our project communication, task management, and documentation in one place where everyone can work together seamlessly.