Tweet a question to @Basecamp for a quick answer around the clock, every day of the week.
Millions of people and some of the world’s largest (and smallest) companies trust us with their data. We take this responsibility seriously.
To be clear, nothing is 100% secure and anyone who guarantees 100% security is making a promise they can’t keep. Banks, government computers, and corporations that spend billions on security can be compromised by highly motivated individuals.
What we can promise is that we take all reasonable precautions to keep your data safe. We’ve worked with top security researchers to audit our own code and infrastructure. Our infrastructure itself is set up by professionals with many years of experience in security. We don’t expose our application or database servers directly to the Internet. Everything goes through a firewall.
Our servers are protected around-the-clock, with interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.
If you have further questions about the security of your data, please send us a ticket. While we're unable to fill out security questionnaires, we hope you'll be able to find the info you need on our security page!
For in-depth questions, you can file a support ticket to get answered personally by us.
Still stuck? We'll call you.
Enter your phone number and we’ll call you within 30 minutes.
Thanks! We'll be in touch.
We'll give you a call as soon as we can. In most cases you'll receive a call from us within a few minutes.