Tweet a question to @Basecamp for a quick answer around the clock, every day of the week.
Billing information and plan upgrades
It's easy to update your credit card and plan info!
Only the Account Owner and Billing Liaisons can see the Account page.
Your current plan
Basecamp will always tell you which plan you're using, including any extra storage and the date and amount of the next charge. If you have a credit from a lump sum payment, we'll show that too. If you want to change your plan, click "See plans and upgrade or downgrade."
For your security and protection, Basecamp only displays the last 4 digits of your credit card. Click "Change your credit card and billing information" to make updates.
Paying in advance with Lump sum payments
We'll charge you for your Basecamp account on a monthly basis. Sometimes, though, it's not convenient to have a recurring monthly charge. Lump sum payments can help! We'll make a bulk charge, and add the credit to your account. We withdraw from the balance each month, and send you an invoice as a reminder. We'll also let you know when the balance is running low.
- Find the Lump sum link...
You won't see the lump sum option until you've picked a plan & added your credit card.
- And select your amount!
Lump sum payments are non-refundable.
- You'll see the credit on your Account page
For in-depth questions, you can file a support ticket to get answered personally by us.
Still stuck? We'll call you.
Enter your phone number and we’ll call you within 30 minutes.
Thanks! We'll be in touch.
We'll give you a call as soon as we can. In most cases you'll receive a call from us within a few minutes.