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Our refund policy.

A fair refund policy.

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Basecamp, for any reason, just drop us an email at support@basecamp.com and we'll take care of you.

Examples of full refunds we’d grant.

Examples of partial refunds or credits we’d grant.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-base basis. Email us at support@basecamp.com, tell us what's up, and we'll work with you to make sure you’re happy.