Intern at Basecamp this summer
About our summer internship program
Interns at Basecamp don’t fetch coffee. They don’t file papers or book meeting rooms. They work on real projects that have a real impact on our company, our products, and our customers. You’ll leave Basecamp with new technical, creative, and business skills and having accomplished something significant.
As an intern, you’ll work with a mentor in the company. That person will be your go-to for questions and guidance about your project, about Basecamp, and about the industry in general. You’ll participate in our Campfire rooms with the entire company. You’ll say ‘good morning’ in All Talk, discuss ideas in Building Basecamp, and post pet pics in All Pets.
Internships at Basecamp are remote – you can work from anywhere you want, provided there’s some overlap in time zones with your assigned mentor. We’ll fly you to the Chicago office once during the summer to get together with your mentor and the rest of the intern class, and you’ll talk regularly with your mentor via phone, Skype, or Google Hangouts.
All internships are paid and require a commitment of 8-12 weeks of full time work between May and August 2017 (we’re flexible on start/end dates, planned vacations, etc.).
We’re hiring interns across the company – we have openings in programming, product design, operations, support, and data. Regardless of role, there are a few key things we’re looking for in interns:
- You are independent and self-driven. Basecamp is built on the concept of being a team of “managers of one”, and that applies to interns as well. You’ll get plenty of support and guidance from your mentor and the rest of the team, but no one will be telling you how to spend each minute of your day, so it’ll be up to you to make sure you’re making forward progress.
- You are an excellent communicator. We write a lot at Basecamp - we write for our products, we write for our marketing sites and initiatives, we write to our customers, and most importantly, we write as our primary way of communicating internally (using Basecamp, of course). Clear and effective communication is essential to being successful at Basecamp.
- You have fresh ideas and you’re willing to share them. We don’t know it all, and we actively want to hear fresh ideas and perspectives that we haven’t considered.
- You’re eager to learn. You’ll dive right in to new technologies, new approaches, and new concepts and apply them to your work.
- You’re not a computer science or design student? That’s not a problem. Past interns have been philosophy majors, poets, improv comic performers, and gelato makers, as well as computer science and design students. We’re not sticklers for traditional education.
How to apply
We’ve deliberately kept the application simple so you can tell us about yourself the way you want to. We want to know why you want to be an intern at Basecamp, what you’re interested in working on, what work you’ve done in the past, and why we should hire you. Give us the URL to your portfolio, blog, GitHub site, etc. Add a resume if you want, but remember, we’re always impressed by a great cover letter.
Oh, and while we love Basecamp, inviting us to a Basecamp project isn’t a great way to apply for a spot here. So please don’t do that.
You’ll be working on a real project that matters to the company and the team that you’re working with, and you’ll be expected to own and contribute to the project. You’ll have the opportunity to shape the project with your mentor to meet the needs of the company and the things you’re interested in working on. We’re looking for interns on the following teams:
Data: We’re looking for someone who loves data. Someone who gets a CSV file of new data and can’t wait to dig in and start exploring. Someone who is excited to write great SQL queries and discover new R packages. We believe that data science is mostly about basic arithmetic, business judgement, and problem solving, so we value foundational skills more than machine learning experience.
You’ll spend your summer conducting independent analyses to answer important questions we have. Recent questions you might have answered have been about customer demographics, usage of Basecamp on mobile phones, conversion rates over time, or A/B test results. You’ll identify the data you need to answer the question, perform analysis, create visualizations, and write up a compelling story. You’ll also participate in peer review of other analyses, weigh in on other team data projects, and contribute to our daily chart habit.
iOS: Have you created an app that runs on your phone? We’re looking for a programmer who displays ingenuity and the skill to create software for iOS that considers the user as well as the code. If you have a product in the App Store, we’d love to see it! We’re also impressed with projects built for personal curiosity or coursework. We’re more interested in seeing that you have the aptitude to make something real than seeing what classes you’ve taken.
Examples of the kind of work you’d be doing include: Create a media viewer with gesture based controls and the ability to browse uploads of different types; Provide a way to quickly add To-do items from the home screen or a Today widget; Examine analytics data and use it to inform improvements that can be made in the app; Create a presentation mode that shows an alternate view over AirPlay for in-person meetings.
Ops: We’re less concerned with how much ops-specific knowledge you have and more interested in your ability to problem-solve and adapt, and most critically, learn. Familiarity with the command line and bash/zsh/git etc is a big plus, as is an interest in the Ops arena of problems and how systems are put together.
We’re in the middle of a huge transition from on-premises to cloud-based infrastructure, and we’ve always got something that we are interested in exploring, whether that’s alternate container runtimes, better blue/green deploy methods, better access-control and authen/authz systems (LDAP?), smaller, more efficient container strategies, or better local development methodologies.
Product design: Projects at Basecamp always start with design first, so you’ll have a unique opportunity to learn how we turn nascent ideas into real, working software that’s used by hundreds of thousands of people. We value experimentation, good writing, rapid iteration, and getting real. Our designers are a talented bunch — they’re responsible for everything from concepts to copywriting, prototypes, visual design, and production-quality code.
We’ll work on a handful of projects intended to give you a wide range of experience with our design process at Basecamp, including exploring a new idea from scratch, learning how to manage and scope work, and building a product feature all the way to production.
Past intern projects have included the implementation of a strong password check across all apps, adding endpoints to the Basecamp API, and helping launch an update to the Basecamp files section.
Support: We’d like to see an intern who can help out in our social media sphere. We’ve tried to get more active on Instagram, we answer questions through Twitter, and we answer a small amount of questions from users on Facebook. How can we get better at those social media channels, and are there other social media channels we’re missing out on?
Tell us about a great social media experience you were part of. What was your role in it? What was the goal, and what was the outcome? Can you give us an example of a company that uses social media exceptionally well? What makes it so great? If you’ve worked with customers anywhere (doesn’t have to be in tech - could be in fast food or retail), we’d love to hear about it. Tell us about your experience working with people who had problems that you helped solve.