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Phone verification when signing in
Add another layer of security to your account by enabling phone verification. Every time you sign in, we'll send a text message to your mobile phone with a verification code. You can also verify your sign in with a phone call.
Phone verification will be applied to all the accounts you access with your ID. You'll also be prompted for a security code on mobile devices.
Click Me, and then Update your personal info.
Scroll to the bottom and click "Add your mobile phone to this account"
Enter your phone number, and pick your security questions. We'll use the answers to sign you in if you're without your phone.
Verify your phone with the code we send you.
Verify your password.
You'll then see a confirmation page
Signing in with phone verification
- After you enter your ID and password, you'll get a text message. Enter the number from that message, and you'll be signed in.
Don't want a text message? Click "Call my phone instead." That will be your default verification method from now on. You can switch back to text messages at any time.
- Enter the code. The authorization lasts until you click 'Sign out.'
What if you forget your phone?
On the code verification page, click to get a code from our support staff and then follow the verification instructions.
Turning off phone verification
If you don't want to use phone verification any more, turning it off is easy.
From your Launchpad, scroll down and click "Turn-off phone verification"
If you're sure, click "Yes, turn off phone verification"
Enter your password to confirm.
You'll see a confirmation screen and receive a confirmation email.
If all else fails, contact support for help.
Read more about security here.
For in-depth questions, you can file a support ticket to get answered personally by us.
Still stuck? We'll call you.
Enter your phone number and we’ll call you within 30 minutes.
Thanks! We'll be in touch.
We'll give you a call as soon as we can. In most cases you'll receive a call from us within a few minutes.