How notifications work

How do you know when someone posts on Basecamp?

You can always check Basecamp to see if there are orange badges at the top. They indicate new things to read.

Basecamp menu bar with unread badges

However, you may not want to check Basecamp all the time to look for something new. That's why Basecamp sends notifications to tell you something happened.

You can choose which projects to follow and be notified about

  • Follow projects you'd like to be notified about
  • Unfollow any project/team you don't need notifications about

Project page with arrow pointing to 'Following' button

You can get notifications via:

  • Email
  • Pop ups in your browser
  • On your phone or tablet

You can choose what type of notifications to receive

  • Everything (messages, comments, to-do assignments, events, etc.)
  • Only Pings and @mentions

Work Can Wait

  • Get notifications at all hours
  • Only get notifications during work hours with Work Can Wait

How to change your notification settings

Click your avatar in the upper-right to open the Me menu. At the top you'll see a link to Change notification settings.

Expanded 'Me' menu

That will take you to the settings screen.

Notification settings page

Here are some details about each section of the settings screen.

Email notifications

'Send me email notifications' section of the notification settings page

We bundle up notifications that happen within about 5 minutes of one another, to keep your inbox calm.

Here's how an email with combined to-do notifications looks:

Bundled to-do notification email example

Changing your email notification setting only affects notifications. It does not control other email reports that you may have enabled.

Those two reports are:

  • Latest activity, which can be turned on or off on the Latest activity page.
  • My assignments, which can be turned on or off on the My assignments page, reached via the My Stuff menu on your Home Screen.

You can continue to turn those on and off independently.

Please note that they'll remain on by default, even if you turn off email notifications altogether.

Browser notifications

Browser notifications section of the notification settings page

Browser notifications pop up when Basecamp is open in a tab on your computer's browser. If the box is checked but you still aren't getting notifications, check your browser preferences to make sure they are allowed for Basecamp.

Example browser notification

You can also adjust your notifications settings if you’re using the Mac desktop app. Turn badges, banners, and alerts on or off through the notification settings on your computer.

Unread counts

'Show the number of unread items' option on the notification settings page

You can tailor the notification badges to suit your needs. If you like seeing exactly how many unread items are inside each menu, simply check this box. Prefer seeing a small dot? Leave it unchecked. Whatever you choose, Basecamp will remember that preference on your mobile devices, too.

Phone and tablet notifications

Mobile settings section of the notification settings page

Your devices are mentioned here after you install the Basecamp app on them. When notifications are enabled, they pop up on your phone or tablet.

Example mobile notifications on Android and iOS

To turn the notifications off in the mobile app, tap on your avatar. There, you can turn on/off notifications and select to have them sent to your phone or not.

Basecamp for Android and iOS settings pages

Everything or just Pings and @mentions

'What?' section of the notifications settings page

Everything includes new messages, comments, Pings, to-do assignments, new events on the schedule, and automated check-ins.

Choose Only Pings and @mentions if you prefer to check Basecamp manually for new things, but still want to be notified if somebody specifically reaches out to you.

Work Can Wait

'When?' section of the notifications settings page

Work Can Wait prevents notifications from bothering you after hours. Set your hours and choose the days that Basecamp is allowed to notify you.

If you'd like, Basecamp will send you a catch-up email or push notification of anything you missed while you were away from work. Just click the checkbox when you set your Work Can Wait hours.

'When?' section of the notifications settings page with 'Work Can Wait!' option selected

Next up: Snoozing notifications →