Night & day.

We asked our customers what it was like before they used Basecamp. And how it’s improved after switching to Basecamp. Thousands replied. Wow, what a difference.

Before switching to Basecamp.

Our customers tried everything before switching to Basecamp; email, spreadsheets, Google Docs, Asana, Trello, Slack, Jira, Evernote, phone calls and texts, MS project, Monday, stickies on a wall, whiteboards, meeting after meeting, etc.

Did those tools work? Nope. Here’s a taste of what our
customers said when we asked them how it felt to manage
projects before they switched to Basecamp:

Slack made both me and my laptop cry with how it took over my working life. –Andy Croll, CoverageBook
I felt disorganized. Pieces of paper everywhere. I was constantly making new lists, losing old ones, crossing off items and adding new ones. I was forever worried things were slipping and not getting done. My brain was tired. –Aleksandra Sasin, Navigatus
It was a disorganized mess with a splash of chaotic disaster. WAY too many tools that led to more balls getting dropped that work actually getting done. Once we tried to implement a project management system (SCRUM) on top of the tools my team was about ready to slam their monitors against the post-it note covered whiteboard. –James Hart, For the City Network
I felt like I was floating in space. And, so were my projects. And, so were my people. I couldn’t get a true handle on anything. –Adam Faust, 5+8
There were a lot of holes in our communication which led to projects being lost in the shuffle and/or not done on time. Tracking down communications and documenting tasks was nearly impossible. –Jarrad Markel, Mastermind Media and Consulting Group
Inundated with emails — easy to lose track as people would contact via various mediums and conversations can get lost in the back and fourth –G Davies, The Breakfast Club
My company used Trello before a department switched over to Basecamp. Trello was a nightmare in my opinion. It was difficult to understand and flow when conducting or even being part of a project. –Christy Benny, NBT Bank
We had a hard time keeping clients on track with their to-do items — projects frequently fell behind both because of missed communication but also because there wasn’t anything reminding clients of their responsibilities and the tasks they had to complete. –Amber Hinds, Road Warrior Creative
Before basecamp it felt like sitting in a wind tunnel with projects, emails, and questions flying at you. Of course, not having any idea what may be coming next. Every team member was working alone; during catch up meetings that became very clear. –Wanda Whipkey, World Elite
Asana did not have very good analytics and, despite being designed by a few former Facebook employees, was not very user-friendly. Honestly, it has way too much stuff going on. –Sean Biehle, MedData
Stressful, impossible, difficult, overwhelming. It was honestly a hot mess. I would lose track of deadlines left and right and they would creep up on me at the last minute. My boss would ask me a question about a past project and I would struggle to hunt down my notes regarding it (because they were all in email). As hard as we tried to stay organized we had a hard time managing our projects and work flow. When dealing with design projects for over 90 practice sites it was like getting lost in a giant corn maze. –Jennifer Hawks, ProHealth Physicians
Endless creation and updating of lists, endless beating up already busy staff to keep lists up to date. Endless deadlines missed or client expectations let down due to simple logistical hinderance. –Lee Hatwell, Munday & Cramer
It was just task after task in Jira. Every week we completed a ton of tasks, but in the end, the project still felt incomplete. Trying to figure out what was missing by scrolling an infinite chat room was a fun way to reinvent the treasure hunt, but not a so nice way to manage a project. –Mathieu Robillard, Bishop Games
It felt like I had a million balls juggling… not sure which one would drop, but very aware that it would. There was too many emails and attachments with different versions of projects. –Nicole Anderson, Severn School

After switching to Basecamp.

Things changed for the better once they switched to Basecamp. 9 out of 10 Basecamp customers report having a better handle on their business, 8 out of 10 say their teams are more self-sufficient, and 6 out of 10 have fewer weekly meetings.

Simply put, we get more work done, quicker, and better. Productivity is up. Errors are down. Clients are happier. –Patrick Sheffield, Moore Communications Group
Execution of projects. Instead of drowning in an endless chain of emails, there is clear, and easy accountability meaning tasks actually get done! –Roxanne Emery, LATE Nation & Gareth Emery
I no longer have to wonder whether I’ve asked for something to be done or whether it has in fact been done. Every member of my team is more accountable than we were before Basecamp. –John Drover, Roebothan McKay Marshall
We are consistently meeting deadlines because all the facts, files and comments are in one place. And everyone is accountable for their contribution to the project. Very user friendly. –Kim Curry, Kim Curry Design
We now have vastly improved task assignment, follow-up and accountability as well as greatly enhanced internal communications. We have stopped using email for internal communications almost entirely. –Waleed Sarwani, Sarwani Systems
For the first time in a long time our team is truly collaborating, and everyone is moving in the same direction, with the same goals. It’s truly remarkable how quickly things have changed in just a week. –Ryan Sullivan, WP Site Care
Having a single location for messages, files, to-dos and timeline has kept everyone on the same page. –Kimberly Benefield, Autotrader
I say things once instead of many times to many people. –Greg Stratmann, Etal.wines, Stonehouse Cellars, The Bed and Barrel at Stonehouse Cellars
As the business owner, I feel more connected and aware of what is going on in the office when I’m away. It’s easy to see what needs to be done with deadlines and who is responsible for the task. –Cynthia White, Law Offices of Cynthia L. White
Since we’ve been using Basecamp, our communication is drastically better and deadlines are met without drama. –Shannon Kropf, Full Sail University
We have actually accomplished things that have been waiting forever to get done. –Danek Coffey, Coffey LLC
Everyone’s on the same page. Many of our people are not very organized naturally, so basecamp is a godsend. –Anirvachan Vasan, APEX
Our company has grown immensely in organization and efficiency. We have everything organized according to clients, projects, employees, etc., resulting in clear and concise communication amongst employees and with clients. –Katie Greathouse, Health Economic Advisors Inc.
Different time-zones are no longer an insurmountable obstacle. –Stefano,
Because the platform we used previously was so cumbersome and time-intensive to maintain, we used to have a person dedicated almost exclusively to managing the marketing production workflow for our three brands. Now I spend about an hour a month setting things up, and the process manages itself. –Sean Hay, One Click
I’ve tried a million things with clients. I work really closely with them, and finding something clients will use to collaborate with me is difficult. My clients just “get” Basecamp, right away, and use it all the time. They like that they can use it via email. They also love that it has everything they need in one area. It’s fantastic. –Nathan Snelgrove, Wildfire Studios
We don’t have to dig through a million emails anymore. –Spider McKnight, Six Pony Hitch
Before Basecamp, I ran my freelance web development business basically from a spreadsheet, then I moved to Basecamp and my life is so much less stressful. Basecamp has increased my happiness exponentially. –Patrick Krebs, Sad Robot Software
All our team communications were spread over email and random google docs. Basecamp helps us all stay in sync in one place. –Kevin Evans, Intelligent Change
Communication and time management has become more of a strong suit for us. –Zachary Norton, Eastern Controls Inc.
Information is flowing like water. A lot more transparency. Everyone is on the same page and knows the same information at the same point in time. No more secrets, closed doors, and blindspots. –Aaron Bingaman, Penn State Office of Emergency Management
The daily interaction between all our teams increased by 70%! Our entire team is volunteer, and Basecamp allowed us to avoid meetings, which made me a hero! –Monte Young, NOLA Church
People can catch up on a project, regardless of when they joined the team. –Anwar Ishak, 1000heads
We are organized and free to get things done. We used to wonder what everyone was doing. Now we move forward gracefully. –John McCulley, Moxley Carmichael
Feedback rounds became saner. Now the team can share their thoughts in a single thread, instead of multiple emails. –Bernardo Contopoulos, IBFD
No need for daily standup meetings. –Lorenzo Ciglioni, Yocabè
We gained control and could work with more projects without getting more stressed out! –John Elliot, 3nine
It has eliminated the need for a lot of extra communication and reduced a lot of miscommunication between my team members. –Anthony Clark, Clark Partners Realty Group
A better sense of shared responsibility and accountability for our team success. –Tara Murphy, Sid Williams Theatre Society
Less problems, down time, questions from the group. Once implemented, everyone knows where to obtain the information without asking for it every single time. They know basecamp has everything relevant to their day-to-day. –Vinicius Jucá
Nothing can be forgotten, nothing gets lost, and everyone knows what the other is doing. –Jörn Hendrik Ast, Superhelden-Training GbR
Basecamp was the only tool that I did not need to explain how to use to my team. It saved a lot of time for me. –Alex Lim, Redfrost Design & Development
Project-based communication is finally starting to go into one place (Basecamp!). It’s no longer split between email, Google Hangouts, and in-person chats. –Sean Leach, eps Communications
As the small business owner, it has allowed me to have the confidence to not have a brick and mortar office. –Trish Neufeld, Story Box Movies
We generate zero emails. Action items never get lost in the shuffle anymore. New ideas and projects actually get off the ground now. –Andrew Tyne, MPI Atlantic Canada Chapter

We’ve got 980 more quotes like these. Read ‘em, or try Basecamp and see the difference yourself.

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