The 37signals
Manager Playbook
Everything you need to know about managing people at 37signals.
This playbook is for people managers at 37signals. In it, you should find everything you need to know about what’s expected of you as a people manager, team leadership philosophies of 37signals, and how to balance management duties with those of your core individual contributor work.
If you have questions about anything in this playbook, please reach out to the People Ops team.
Section 1: Foundations
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Chapter 1
Fundamental Resources
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Chapter 2
Manager Standard of Excellence
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Chapter 3
Boundaries of Managerial Authority
Section 2: Growing Your Team
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Chapter 4
Hiring
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Chapter 5
Onboarding
Section 3: Performance Management
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Chapter 6
Performance Management Model
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Chapter 7
Performance Reviews
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Chapter 8
Giving Feedback
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Chapter 9
Upholding Standards, Underperformance & Terminations
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Chapter 10
Navigating Difficult Conversations
Section 4: Developing Your Team
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Chapter 11
1:1s
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Chapter 12
Coaching
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Chapter 13
Recognition
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Chapter 14
Promotion
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Chapter 15
Multiplier Managers
Conclusion
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Chapter 16
Conclusion