What’s an “active project”?
Active projects are defined as projects you are currently working on. If you aren’t working on a project, you can archive it and it won’t be counted against your total. For example, you could be on the $20/month plan which allows you to run up to 10 active projects at once, but you could have another dozen archived projects and still be OK. Technically you could have hundreds of archived projects and still fit on the $20/month plan as long as you have no more than 10 active projects.
Is it $XX/month per user, or $XX/total?
It's $XX/month total. Our prices are fixed no matter how many people you have on your team — we never charge you per user. $50/month means $50/month total, no matter if you have 20 users or 200 users. You can use your Basecamp account with as many people as you’d like and never have to worry about paying extra when you add someone new!
Does each person on my team (or the client) have to come to this site here and sign up for Basecamp too?
Nope! You can set up the main account and they can all use it with you. Each person will have their own unique username and password (they’ll be asked to create it when you invite them when you set up your projects), but they don’t have to sign up for Basecamp, pay for Basecamp, or have any other obligations to Basecamp at all.
What types of payment do you accept?
We accept all major credit cards for every package. The Annual Package also includes the option to pay by check or wire transfer (we can invoice you with net 30 terms).
What happens after my trial?
You can upgrade to any subscription any time during your two month trial. However, if you hit the end of your trial without choosing a subscription, your account will be put on hold (your projects, files, and data will all stay safe and sound, don't worry) until you choose a subscription (or cancel).
Do I have to sign a long-term contract?
There’s no contract on the monthly packages — you just pay as you go, and you can cancel any time without penalty. The Annual Package is a one-year contract. You can choose to renew or cancel at the end of every year.
What if I need more storage space?
Our customers rely on Basecamp to be their safe, secure file vault. You can buy as much extra storage as you need, whenever you need it, so you’ll never have to worry about running out of space.
Is Basecamp really free for teachers?
Yes it is! If you’re a teacher, check out our Basecamp for Teachers page to find out how it all works.
What’s your refund policy?
Our goal is to always be fair and reasonable. Please review our refund policy for details.