At Basecamp, customer service isn’t an afterthought, it’s one
of our best features.

Dana was wonderful! She anticipated what I was wanting to accomplish even though I didn’t quite know, myself. She provided tools that helped me solve my problem quickly. Thank you, Dana! Jenny C.

Prompt, knowledgeable, helpful. Clearly not an AI bot! And extra awesome that your team pushed out a fix very quickly. Thank you! Jason V.

Robert helped me super quick! Excellent customer support and jumped immediately on Zoom. Wow! Jake S.

Jayne was very friendly and helpful! My question was answered promptly and thoroughly. MaryAnn T.

A fantastic, clear, and effective response that quickly solved my question and really helped improve my perception of the company. I’m truly grateful to have support from people like Sascha. Mat V.

Prompt. Excellent customer service. Responsive, friendly, and incredibly helpful. They found a solution fast and made the whole process seamless. 5 gold stars for Jillian 😊 April W.

Suuuper helpful and friendly! Jillian made sure that all my questions were answered and that my issue was resolved. Thanks so much! Christina W.

Super helpful and incredibly fast support! Jayne went above and beyond to get the issue resolved and even set a reminder to proactively follow up next month — truly outstanding service. Thank you! Wojciech

Chris answered the question I had quickly and professionally. I appreciated his excellent help. Steven G.

Sascha was super friendly and helpful! I was not anticipating such a quick response to my email. Thank you Sascha! :) Vicki M.

Chris was quick and friendly, and while not able to solve our problem (because of the limitations of the system — no fault of Chris!) helped point me in the right direction that we may be able to solve the issue in a more roundabout way. Thanks! Aled P.

Jillian is amazing. Prompt, efficient, so very helpful! Thank you, Jillian! Joel Y.

Super friendly, helpful, and fast! Thanks so much for yet ANOTHER awesome customer support experience! This is why we’ve loved Basecamp (and 37signals) for so long! Victor H.

Wonderful support. Exceptional helpful, friendly, supremely prompt, and effective communication. Thank you for hiring great people Basecamp! Andre B.

Dana was FABULOUS. Very responsive, timely, and thorough (using screenshot examples, etc.) in helping me solve my problems. I had lots of issues and Dana helped me solve them all. I’m so grateful. Thank you. Lynn S.

Very fast and friendly support, couldn’t ask for anything better. Many thanks to Jayne specifically for the prompt and helpful support. Cezary D.

Wildly impressed how quickly Robert responded to my plea for help. Excellent emails — thank you! Heather C.

Sascha is an excellent professional, efficient and very fast. She solved my problem quickly. Ana C.

Dana and Chris helped me with my issue to log in to Basecamp. They were very available, answered quickly to my emails and provided precious information, we finally managed to resolve the issue thanks to them. Dorian P.

Dana was very responsive when I submitted a help ticket for Basecamp 2, and within just a few emails, I was able to get an easy solution that fixes my problem. Fantastic help! Mindstir M.

Super quick to respond! Gave detailed and a thorough response that was just what I needed. Thanks, Ryan! Meredith M.

Jayne was quick, helpful and warm throughout our interaction. Great customer service! Liam B.

Jillian was great! Quick to respond, super helpful, and very friendly. Gabe G.

Absolutely Fantastic. Incredibly helpful. Give Sascha Elliott a huge raise. Solved my problem in record time. THANK YOU. Joshua M.

Quick, clear and super kind. Nothing but love on this side! Thank you so much Robert, you’re the best! Murielle U.

Quick response and so friendly as always. I have loved Basecamp since I first used it at work in NYC in the early days of digital… Thank you for resolving my issue politely and professionally. I appreciate you! Judith C.

Jayne’s support was exceptional — prompt, helpful, and friendly. Her assistance significantly enhanced my experience with Basecamp. Great service! Tomasz K.

Dana was very friendly and helpful. Her and the Basecamp team helped us tremendously! Thank you! Jeremiah

Your customer service is amazing. Many thanks to Dana for the fast, friendly, and efficient handling of my issue. You are leaders in the arena of customer service for sure. Jennifer F.

Very impressed with the quick and warm response. Thank you Basecamp and thank you Jayne! Beck S.

Jillian was kind and informative. They answered my question promptly and provided me with the exact steps I need to take to fulfill my request. Thank you, Jillian! James G.

Amazing support! Fast, accurate, and very helpful. Thank you again :) Bryce M.

Basecamp aligns with my thinking about having human help — and Merissa, indeed a human, was available quickly, had all the answers handy, and helped me immediately. You guys are the best! Karl S.

Dana was extremely friendly, knowledgeable, and helpful. She handled my transaction quickly and continuously checked in with me to ensure I was satisfied. It is such a pleasant surprise to speak with a real person, especially someone so incredibly responsive and eager to answer my questions. Thank you for providing truly excellent service. Barbara A.

Sascha was incredible! She went above and beyond to help me recover my account when I felt completely stuck. Her communication was clear, fast, and super supportive throughout the entire process. I truly appreciate her expertise and patience — thank you, Sascha, for getting me back on track. Ankit S.

Incredible fast and kind response as always! And my issue is solved completely! Seigo U.

Dana provided fast, friendly, affirmative help in support of me continuing our Basecamp trial and indoctrination at ClimeCo. I was so pleased with the response time and outcome. Michael H.

Robert replied really quickly, with a really helpful reply and he understood my concern :) Thank you Robert! Dan P.

Sascha was super helpful and quick to respond to my inquiry. Thank you! Robert G.

Ryan has been an amazing help to us throughout our decision making process. He made the transition to our upgraded account seamless… so grateful for his assistance and support. Holly P.

Amazing! The response time was QUICK! And from a person, not an AI. Well, I am going to forward to my team and help us all stay on track! Jackie C.

Jayne was awesome. Super professional and exceedingly helpful. Thank you! Charlie S.

Super fast, very friendly help from My. I’m happy with the support. Thank you. Koray

Jillian was fantastic, quick and responsive while laying out exactly the information she needed for us to renew our education plan. We love and appreciate the support! Jeff L.

I had an outstanding experience with Robert Soliman. His service was prompt, professional, and incredibly helpful. Every step was handled with patience and expertise, making me feel truly valued as a customer. Keep up the excellent work Robert, you set the gold standard for support 💯 Fatimah A.

Jayne has been helpful with my request regarding the student discount offering. She was responding fast and precisely. Can’t thank the Basecamp team for the opportunity. Wisnu A.

Talk about excellent and prompt customer service! The prompt response alone warrants the use of the app! FANTASTIC response time! THANK YOU! Chanee

Very quick response on a Monday morning and excellent service. Thank you, Dana! Casey C.

Support is always prompt, professional and friendly. I believe they are the best in the business! Allen F.

Ryan is amazingly fast, responsive, and super easy to work with! Daniel H.

Robert was super helpful — thank you for providing a positive client experience — they are kind of rare these days. Sandy G.

Tony was very patient, answered all my questions in a timely manner and was kind. Excellent customer service! Hannah S.

Ryan has been so helpful. Not only was he able to solve our issue, he stayed in contact throughout the entire process. This continues to confirm that our choice of 37signals and Basecamp products was the right one. Thank you. Thomas L.

Dana was very helpful today. She explained everything in a clear and easy to understand manner, and asked good questions to help gain a more clear picture of what was happening. Thanks so much! Kim M.

Chase was wonderful in answering every question and showing me the features that will help our team optimize our use of Basecamp. Thank you for the great customer service! Carolina D.

Sascha did a great job — fast and accurate! Very helpful! Nancy L.

Fast response over the weekend was unexpectedly amazing! Thank you, Sascha :) Tygh W.

Very quick response on helping to restore my account, great experience, thank you! Meredith

Ryan was super helpful, and responded quickly! Very important for nonprofits. Dawn Z.

Awesome response time and fixed my issue. I received great and quick service. Thank you! Martin B.

Robert was great, not just today but every time I’ve spoken to him when I had questions in the past. He is knowledgeable, friendly, and resourceful! Michael D.

I loved the quick turnaround and how they showed interest in understanding the issue, looking into it and providing help / guidance. Thank you! Sebastian P.

Addressed my request super quickly! Thank you, Chase, and thank you, Basecamp! Robin J.

Excellent! Chris was super clear, helpful, and friendly! Rose A.

This team is amazing at responding and always so kind and helpful! Erin V.

Love Basecamp, and your support team — always efficient, helpful and prompt with your responses — thank you! Lisa T.

I didn’t realise Basecamp had support based in UK — whoop, whoop! Thanks Jane. Incredibly fast response. Basecamp is amazing and your speedy response is right up there too! Tony C.

Fantastic service, as always. Super quick fix for a bug we found. Best support ever! Ryan A.

Super responsive and explained everything very thoroughly. Wonderful to communicate with and had my issues resolved in a timely manner. Adyson L.

Dana has been so helpful with our purchasing Basecamp. Dana has answered a ton of questions. They are beyond patient with my questions and our purchasing department not being super responsive. Can’t say enough good about Dana. Niki P.

Jillian was very quick and responsive. Provided me the help I needed to resolve my issue. Michelle H.

This is how customer service should be! Jill responded almost immediately and was knowledgeable, courteous, and above all funny. Great job! Adrian M.

Dana is incredibly knowledgeable, thoughtful, and so kind. Another great reason to love Basecamp customer service & support! Lenore S.

Tony quickly resolved my issue with ease. Basecamp support is as amazing as the tool itself! :) Mrinoy C.

Robert was great to work with. Very knowledgeable, courteous, and helpful! Naomi T.

Joan is great — I appreciate the help so much. Thanks! Tina W.

A thorough, bespoke, and knowledgeable response. Dana has definitely took the time to understand my feature request, and even suggested a workaround for the time being. Brilliant. Dawid

Everything was perfect! Quick response! Responded with very supportive and friendly language! Great job! Alicia T.

Fast response and very attentive. I was impressed and thankful. Clint M.

Jayne solved a month of headaches for me in one email. What a wonderful human! Sarah W.

I asked a question about setting up sprints, and Chase sent me a quick video walkthrough of what it looks like in his workflow. Very helpful. 37signals is maybe the most responsive company I’ve ever dealt with. Peter C.

Sascha was incredibly helpful and solved my issue within minutes. I am very appreciative. Jenn P.

Jillian is always incredibly responsive and helpful. It’s really great to be able to deal with the same person on a recurring basis. Thank you! Alex H.

Ryan has been exceptionally helpful with our questions and requests with quick responses. Michele Y.

Jillian was excellent — continued the top notch service I associate with Basecamp! Thank you Jillian! Jennifer C.

Sascha was VERY responsive and helpful. I love it when people make my job easier :) Thank you, Sascha! Deb D.

Jayne is just a great person I can tell, thanks for asking more about the issue I had and have kind understanding, really appreciate being valued in feedback. Thanks much! Brandon M.

Ashley B was great! Helped me with all my initial questions. Calm and easy to connect with. Robert C.

Incredible support and very quick (and professional but personable). Thank you. Edd A.

Your responses are always speedy, thorough, and friendly. I always enjoy contacting your team! Kay L.

Everything was handled great! Fast response time and super kind! Jon H.

Jayne was knowledgeable and helpful. She even refunded my payment without being asked, which was a nice touch. Stefanie T.

Thank you for your quick and kind help. Jana L.

You are awesome this is helpful! And you gave me great workarounds to accomplish what I needed. Thank you! Joseph D.

Very helpful and super responsive! So much better with issue resolution than what I’ve recently experienced with banking service, phone service, streaming services, etc. Jeff W.

I continue to be impressed with how quickly someone responds to a request. I’ve worked with Chase before and appreciate how timely and accurate their responses always are. Shanay M.

Very fast, helpful, and courteous response! Couldn’t ask for more. Jim G.

Ashley has been fantastic to work with, super knowledgeable and nice. Ashley S.

Thanks for the quick response! I appreciate it. This was my first experience with Basecamp support. Very impressed! Harry M.

Made my life easier by providing prompt solution. This is amazing and beyond expectations. Thank you very much. Chetan S.

VERY quick response, with on-target answers! Basecamp is an amazing program! Schafer

As always your response was timely, supportive and helpful. Made everything so easy. Honestly the customer support at Basecamp is second to none. Thanks again for always being a great source of support. Kate J.

My was very quick to respond to my request to help move our team’s account onto the Pro trial, with a likely view to go onto the annual subscription. Extremely pleasant first experience with your team! Richard H.

Solved the problem immediately and was very kind. Lorenzo P.

Thank you for the swift and friendly response, as well as the trial extension! We appreciate it! <3 Simon F.

Sascha was incredible! Just perfect assistance and guidance! Thank you, thank you, thank you! Mark N.

Awesome and quick turnaround. I sent request, in one minute I got the first answer, in 3 minutes the matter resolved. Great! Pavlo

I’m really impressed with Basecamp’s customer service. Many thanks to Ashley and Mike for helping us deleting large documents and downsizing our Basecamp project. Victoria C.

Got the issue sorted quickly and easily with no hassle whatsoever! Fantastic! Emily H.

Jillian was extremely helpful and funny! She helped solve a very big mystery for me that could have otherwise taken months to still not have an answer for. Its refreshing when you finally get a company that has good customer service employees and not just ppl behind a desk! Rosa M.

Tony was so prompt! I appreciate that greatly — and def not the usual delays common to too many online businesses. Please somebody — let your management know that people like Tony make businesses more successful! Mark S.

Jillian was so wonderful to work with — resolved my problem in no time. Kudzayi H.

Sascha was very friendly and gave me easy options, addressing my query without ambiguity. Lewis A.

Dana understood the problem and found a way to solve it. Amazing support. That is everything in a platform like this. Julie E.

He followed up, updated the link I needed, and even took the time to explain the issue I was GOING to encounter and helped me solve it. Proactive debugging, is that even a thing? Nice work! John M.

Ryan was patient and helpful offering suggestions to troubleshoot the problem I was experiencing. As it turns out, the issue had nothing to do with Basecamp, but was a problem with Chrome on my machine, but I very much appreciate that Ryan wasn’t quick to dismiss the fact that I reached out to your support line. Greg S.

Jane was wonderful and incredibly helpful, quite refreshing to have a company actually listen, respond, and collaborate. Thank you. Peter D.

Ashley may as well be a synonym for ‘efficiency’. Quick, easy solution. Could not ask for more. Sam T.

My was excellent and assisted me in taking care of the issue quickly. Thanks for the amazing service. Mrinoy C.

My solved the problem with the Basecamp user with lightning speed. Basecamp is fortunate to have such efficient, helpful and pleasant people on its team! Elaine M.

I had two separate issues with two platforms Basecamp and Zoominfo. Basecamp was QUICK and solved my problem ASAP. Zoominfo is still taking their sweet time despite us having premium support. Kudos! Annie L.

Fast clear response. This is excellent customer service. Thank you for the outstanding support. Have an awesome day. Alex B.

Thanks for the quickly reply! Even before I committed to pay. That’s impressive! I’ll take a look on the resources. Filipe C.

Great customer service and professional follow up from Dana. Appreciate the thoughtful communication. Heather S.

Sascha quickly answered my question this morning. As always, Basecamp provides great customer support! Brian W.

Ryan was a pleasure to work with on my 2FA issue. Very professional, oriented on solving the problem with great attitude and polite communication! Foon

Great response, very helpful, loved knowing that Chris is also in the UK, and whereabouts! :-) Liz

Incredible service, super knowledgeable, overall amazing! Give this girl a raise. Blake M.

Robert is the best! You don’t pay him enough. He’s a real person and is helpful. Or he’s a really good bot. Sarah H.

You guys keep beating your records for exceptional customer service! Jillian is the quickest draw in the mid-west. Lewis A.

My question was answered promptly and with complete information. Wonderful customer support! Lisa D.

Thank you for being so responsive, I appreciate your quick reply! :) Marilyn

Robert has been very responsive and even went beyond just saying the issue isn’t a Basecamp issue — he looked into OneDrive functionality to help point me in the right direction to nail down a resolution. I appreciate his help and the excellent support Basecamp has provided to us through his work. Give him a raise! Maribeth K.

Tony was wonderful in helping me with my question. Kudos to him =) I love Basecamp! Michelle D.

Top-notch support from Jayne on Monday. She recommended that I use Card Table for my product roadmap (I didn’t know there was such a thing in Basecamp!) and provided very useful links to a video and help resource. Great job! Thank you :) Lee L.

Quick and kind responses that truly shows you take the time to read what has been written. I feel seen and heard :) Beatrice B.

Wow, quick answer and great service. Basecamp always the best, 100%. Thanks again! Nikamui

Sascha is so friendly, helpful and kind. They shared links to things so I knew exactly what to do to get my problem resolved and they were so pleasant to email back and forth with. I looked forward to seeing their name pop up in my inbox and I secretly hope I run into another Basecamp issues and get them to help me fix them! haha! Stephanie S.

Everything was perfect — the team responded quickly, investigated the issue and provided a bug fix within a few days. Aleksandra G.

Your customer support was quick and helpful as always. Can’t think of a company I have a better relationship with :) Łukasz S.

Your quick response and information was perfect. Thank you so much. Have a great day! Paula S.

Sascha provided a quick and very satisfying solution to my issue. One of the reasons I’m on Basecamp is the support, here is another good example of good client care. Arnaud K.

Super quick support. Loved seeing the screenshot of the delivery info myself. Made me feel extra confident that I’m receiving good advice. Thanks so much. Alyssa M.

Jillian was most helpful and a pleasure to deal with. Steve

Such great support! Would give 10 stars if I could! Thank you My! Nicole

Jillian is super awesome for helping me fix my account issue. If anyone can solve the missing socks in the laundry machine, I know the Basecamp team can! I have loved Basecamp itself since the dawn of time but it’s the support team that really helps to make it shine! Thank you so much. Michelle D.