Support teams answer a lot of the same questions, and the hard ones need to get to the right person fast. Basecamp gives the team one place for tough cases, saved answers, and what customers are saying, so nobody waits long for help.
Manage projects, coordinate teams, and master your company with Basecamp
Running customer support
The support team forwards tough cases into Basecamp with Email Forwards, and Automatic Check-ins ask what customers asked about most each day. The team splits up the queue in Chat, team photos live in Docs & Files, the celebrates faster response times, and To-dos track the week’s work and updates to saved answers.
Background by Dagny Reese via Unsplash
The same core features are included with every package
- Message Boards for internal announcements
- To-dos for tracking work and accountability
- Card Tables is our take on Kanban for process tracking
- Chats & Pings for group chat and direct messaging
- Scheduling for deadlines, milestones, and events
- Docs & Files for storing assets
- Reports & Automatic Check-ins for staying up on things
- Connect your AI agents, Claude, ChatGPT, Muse, Grok Bot, and others
- Rock-solid reliability and a record you can trust
Want a walkthrough? Live Q&A session? Book a personal demo with our team.