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Rock-solid reliability isn’t optional.
You can’t build reliable software unless you build a reliable company. We’ve been running a business focused on the fundamentals for nearly three decades. Reliability, stability, and durability is tied tight into everything we do.
A reliable company
When you do business with us, you’re buying from a long-standing, responsibly-run, independent business that’s focused on long-term stability. We’ve survived multiple macro-economic downturns, weathered changing trends, and outlasted dozens of competitors.
Founded in 1999, we’ve been profitable every year, 27 years in a row.
We have zero debt, we’re privately held, and built to stay, not exit.
Rather than rent cloud hosting, we own and run our hardware across multiple data centers. We specified the hardware, configured (and sometimes invented) the software, and optimized every detail for speed and reliability. We’ve maintained an industry-leading 99.99% uptime record for years.
Our sites run from two redundant datacenters in separate regions.
Automatic failover keeps sites running through hardware failures.
World-class monitoring alerts us to issues before they hit customers.
Strong protections guard against denial of service attacks and abuse.
Three regional 24/7 Ops teams stand ready to respond worldwide.
Basecamp has been tested. A lot. Hundreds of thousands of companies, groups, and individuals have been hammering on it daily for years. Decades of serving demanding customers have trained us to build reliable, durable, rock-solid software — and we have the unique track record to prove it.
At peak, around 1 million people use Basecamp daily.
Customers have managed more than 60 million projects.
Over 1.7 billion to-dos have been added.
Over 350 million message board posts have been published.
Over 2.7 billion comments have been posted.
More than 2.2 billion files have been shared.
More than 5 petabytes of data is stored on Basecamp.
Dependable customer service
At most companies, customer service is treated as an afterthought, something to outsource, a place to cut costs. At Basecamp it’s one of our best features. Our customers consistently rave about our kind, patient, and deeply knowledgeable staff. Everyone on the team can answer any question.
9 year average tenure for our support staff.
A fully in-house team, we don’t outsource support.
We don’t force you to talk to an AI or bot before a human.
Reliability, durability, dependability, and high-performance — that’s our bar. If you have any questions you can reach me directly at jason@basecamp.com. I don’t have an assistant, and I don't use AI to read or respond to emails. If you email me, you get me. I’d love to hear from you.